Paoli · 43 Leopard Road, Suite 200Lionville/Exton · 140 S. Village Ave., Suite 120
(610) 644-8182

Privacy Policy

Last updated: June 2026  ·  Please review this policy carefully. Contact us with any questions.

Our commitment to your privacy

Paoli Psychological Associates is committed to protecting the privacy and confidentiality of our clients and website visitors. This policy describes how we collect, use, and protect information in connection with our services and website.

This policy does not replace our Notice of Privacy Practices (NPP) under HIPAA. As a healthcare provider, we are required to provide you with a separate Notice of Privacy Practices that describes your rights and our obligations with respect to your protected health information (PHI). Please ask us for a copy if you have not received one.

HIPAA and protected health information

As a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), Paoli Psychological Associates is required to maintain the privacy and security of your protected health information. We use and disclose PHI only as permitted or required by law and as described in our Notice of Privacy Practices.

Your clinical records, including session notes, assessment results, and treatment information, are confidential and are not shared without your written authorization, except in limited circumstances required or permitted by law (such as mandatory reporting obligations, court orders, or imminent safety concerns).

Information we collect on this website

When you use this website, we may collect the following types of information:

  • Contact form submissions — When you submit our contact form, we collect your name, email address, phone number, and the message you provide. This information is used solely to respond to your inquiry and is not shared with third parties.
  • Usage data — We may use analytics tools (such as Google Analytics) to collect anonymous information about how visitors use this website, including pages visited and time spent on the site. This data does not identify you personally.
  • Cookies — This website may use cookies for basic functionality. We do not use cookies to track you across other websites or for advertising purposes.

How we use your information

Information collected through this website is used to:

  • Respond to your inquiries and schedule appointments
  • Improve the content and functionality of our website
  • Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Confidentiality of therapy communications

All communications between clients and clinicians at Paoli Psychological Associates are confidential and protected by both HIPAA and Pennsylvania state law governing the confidentiality of mental health records. Our telehealth sessions are conducted through a secure, HIPAA-compliant platform.

Confidentiality has certain legal limits. We are required by law to report situations involving imminent risk of harm to you or others, suspected child or elder abuse, or when ordered by a court. These limits are explained in detail in our Notice of Privacy Practices and in our informed consent documents, which are reviewed at the start of treatment.

Your rights

Under HIPAA, you have the right to:

  • Request access to your health records
  • Request corrections to your records
  • Request restrictions on how your information is used or disclosed
  • Request an accounting of disclosures of your health information
  • File a complaint if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information below.

Security

We take reasonable administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, disclosure, or misuse. Our contact form is submitted over a secure encrypted connection (HTTPS). Our telehealth platform meets HIPAA security requirements.

External links

This website may contain links to external sites (such as Google Maps or professional directories). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Continued use of this website after changes are posted constitutes your acceptance of the updated policy.

Contact us

If you have questions or concerns about this privacy policy, or to exercise your privacy rights, please contact us:

Paoli Psychological Associates
43 Leopard Road, Suite 200
Paoli, PA 19301
(610) 644-8182
info@paolipsych.com

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr.

This privacy policy is provided for informational purposes. It has been drafted to reflect standard private practice requirements under HIPAA and Pennsylvania law. Clients are encouraged to review this policy and direct any questions to our office. This document should be reviewed by legal counsel before publication.